CV-19 Statement: Protecting our customers, partners, staff and communities
Posted 24 April 2020
ADVAM continues to monitor developments related to the COVID-19 outbreak to ensure that our preventative and responsive strategies follow recommendations and guidance from the World Health Organization (WHO), Centers for Disease Control (CDC) and local authorities in the cities and regions where we operate. We would like to share some of the measures we have taken in an effort to deliver our services without interruption as well as to limit the potential impact of the virus on our employees, customers, partners and business:
Protecting our employees, customers, partners and communities
In accordance with the current guidance, we have:
- Implemented restrictions on employee travel and attendance at external events
- Limited the size of in-person meetings, where such meetings are necessary for business
- Halted access to our offices and facilities to any visitors or guests unless approved at the executive level and essential to support critical business functions
- In certain countries, our employees are working from home as requested by the local authorities
The goal of these steps is to foster social distancing in an effort to limit our employees’ exposure to the virus so that we can continue to provide our services as usual.
Supporting our employees
We are communicating with our employees regularly to remind them about the importance of good hygiene practices and to provide them with individual support where needed. We have put in place specific quarantine, environmental clean-up and communication procedures should an employee be diagnosed with COVID-19 or be asked to self-isolate by a public health authority.
Commitment to our customers
ADVAM is currently not experiencing any service disruption due to COVID-19. We operate and manage global systems and infrastructure, and maintain Service Desks in Adelaide (Australia) and in Manchester (United Kingdom). Both Service Desks work collectively with our Application Delivery and Infrastructure Teams to support our global customers, including monitoring and managing our systems and environments.
In addition, we benefit from a distributed work force across multiple global locations including the Americas, Europe and Asia-Pacific. Employees can provide support to affected regions remotely. We are also continuing to work closely with critical suppliers to limit any impact to our supply chain, including continuing to provide them with forecasting information.
We continue to monitor the situation and events as they unfold and will keep you informed of our plans and approach.